Return and Exchange 

RETURN POLICY

[Enviro Tech Enterprises] wants you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns for refund or merchandise credit under the following terms and conditions:

1.                ITEM CONDITION. Unless an item is being returned because it was damaged or defective upon receipt, item(s) to be returned:

      ☒  must be in new, unused, and saleable condition with tags and labels attached.
      ☒  may be “open box” but must be complete and all original packaging intact.

2.                FORM OF PAYMENT. For returned items, refunds will be issued in the original   form of payment, or as store credit only depending on the situation.

If the original form of payment is unavailable, store credit may be issued at our discretion. Shipping and handling fees will be deducted from the refund amount if applicable unless otherwise stated.

3.                EXCLUDED ITEMS. All items, with the exception of the following, are eligible for return:

      ☒  Clearance Items
      ☒  Final sale Items
      ☒  Perishable
      ☒  Special-order items
      ☒  Custom-made products
     
We reserve the right to refuse any return if the item does not meet the above criteria or at the discretion of store management.

4.    RETURNS. Returns are accepted within [14] days of the original purchase with a valid receipt or proof of purchase.

5.    ONLINE RETURNS. For items purchased online, returns are accepted within [14] days of the delivery date. To initiate a return, please contact us at [Envirotechenterprises.com] or email [contact@envirotechenterprises.com] to obtain a return authorization. Please include your original order number and reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to [14] business days for your refund to be processed once your return is received.

6.    RETURN SHIPPING. Return authorization for items shipped in error, or items that are being returned because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned for other reasons will be paid for by the customer.

7.    RESTOCKING FEE.

Except for items that are returned for being damaged or defective or items that were shipped in error, at the retailer’s discretion, to cover the cost of inspecting, repackaging, and restocking items, a restocking fee of [20]% (or the maximum amount permitted by state law, whichever is less) may be assessed for the following items or types of items: [Most products with exceptions and retailers discretion]  

       
The restocking fee will be deducted from the refund amount permitted by state law.

8.     How to return and get a refund/replacement?

            Step 1: Please contact our Enviro Tech Enterprises customer service and provide the reason and the necessary pictures or videos to verify your order issue.   

             Step 2: Our customer service team will investigate and offer a solution based on our policy.

             Step 3: Both parties reach an agreement on the solution, and our customer service team provide the return information (Please do not send your return to the sender's address on your package.).

Step 4: Return the product (if required). When our warehouse receives the return, our customer service team will operate the refund/replacement. And you will receive the refund within 7-14 business days. The exact time depends on your card issuer. 

9.      OTHER TERMS AND CONDITIONS.

           [Provide pictures and photos of the issue]

           [Provide a video of the problem you encountered]

           [Provide the full detailed instructions you made to get results]

Statement: 

Enviro Tech Enterprises reserve all the right for the final explanation of the return and refund policy. 

If you have any questions, please don't hesitate to contact us: [contact@envirotechenterprises.com].